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Careers: Order Management Team Lead

Department

Operations – North America

Job title

Order Management Team Lead

Location

New York, New York

About us: Iconic brand, tiny company.

Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that startup acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.

What we are building: tools for creators.

Throughout its 80-year history, Polaroid was at its best when we made tools for people to express themselves, push boundaries and move culture forward. In the next decade, we are getting back to this purpose. We're not solving small problems, and we're not addressing a small market; our goal is to make products that will make the world more meaningful and human.

Polaroid is dedicated to analog instant photography in the original, iconic format. We are a spirited, quickly growing international team, that is very passionate about instant photography and all related accessories. We are reframing the way people create, connect, and share memories. Company values and behaviors are human, open, curious, and driven. If this sounds like you, then we encourage you to join the team.

Job description

As Order Management Team Lead you are responsible for leading and processing ensuring optimal order management, warehousing, inventory, and operational system goals are being met during rapid growth. You are the bridge between the global operational teams and the local sales entity on day-to-day topics, as well as the first escalation point on customer facing retail issues. You will also both support and lead business improvement related conversations with our vendors, warehouse, and internal groups.

Objectives of the role

  • Be the voice of the order management and the first point of escalation on operational issues
  • Identify, reduce, and eliminate issues efficiencies in the daily business processes
  • Ensure the daily business process are scaled for rapid growth
  • Development of reportable metrics to support operational improvement projects

Daily responsibilities

Lead of the order entry team assisting as needed on all order entry and EDI processing topics to ensure cross coverage on all accounts

  • Work with Senior Operations Manager, as well as internal &external stakeholders to improve processes, streamline inbound/outbound workflows, and execute on special projects
  • Development of reporting on key operational KPIs to ensure continuous improvement, with a focus on operational excellence
  • Champion continual process improvement and ensure related documentation is maintained
  • Champion effectivities in internal operational process especially as related to training and enhancing ERP systems

The ideal candidate

  • Minimum of 2-3 years’ experience in a senior order management position
  • Minimum 5 years’ experience working with EDI and big box retailers including Walmart, Amazon & Target
  • Start-up experience considered an advantage
  • Implementation or ERP migration experience considered an advantage, especially if Microsoft based
  • Confident leading internal stakeholders and managing external partners on operational improvement opportunities
  • Ability to accomplish detailed work and navigate business improvement issues and time sensitive issues
  • Ability to travel to warehouse sites bi-weekly as needed

What to expect

This is a full-time role based in our New York office; we are currently working up to 40% from home. You will be reporting to the Senior Operations Manager.

Contact

If you’d like to be considered for this role, please email your CV and letter of motivation with any other relevant information to our recruitment team [email protected] or apply via Linkedin.

Applications must be accompanied by a personalized letter of motivation, or they will not be considered.

If you apply for a position at Polaroid, we will process your personal data. Please see our Job Applicant Privacy Policy for more information about how we handle personal data of job applicants.

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