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Careers: Operations Manager


Operations – North America

Job title

Operations Manager


New York City, New York

About us; iconic brand, tiny company

Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory, but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that start-up acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.

What we are building; tools for creators

Throughout its 80-year history, Polaroid was at its best when we made tools for people to express themselves, push boundaries and move culture forward. In the next decade, we are getting back to this purpose. We're not solving small problems, and we're not addressing a small market; our goal is to make products that will make the world more meaningful and human.

The role

As Operations Manager you are responsible for building and maintaining KPI reporting for the operations department. You will be providing analytics to help increase visibility on key reporting metrics for both the global operational teams and the local sales entity. You will also act as the first escalation point on all warehousing, logistics and operational issues as they appear. You will help support and lead business improvement related conversations with our logistical vendors and internal groups.

Your objectives

  • Lead the optimization, and further atomization of local operations processes, ensuring efficiency, cost control, OTIF supply and scalability
  • Optimize operational performance of all US based warehousing and logistics partners
  • Ensure compliance with customer requirements and specifications across major retail and other trading partners
  • Embed third party logistics suppliers in our processes and align with the Global team

What you'll do

  • You’ll ensure that all US B2B orders are processed and shipped end to end in accordance with customer specifications addressing any non-compliance
  • You’ll work with external vendors and collaborate with internal logistics, demand planning, IT, and sales teams to improve and automate current processes, streamline inbound and outbound workflows and lead Operations projects
  • You’ll develop and drive key performance indicators to steer continuous improvement
  • You’ll prepare monthly business reviews and reports on KPI’s and SLA’s
  • You’ll document and maintain vendor compliance specifications across Polaroid customers
  • You’ll champion continual process improvement, create documentation and provide trainings
  • You’ll support regional and global projects to deliver our long-term growth ambition

What you bring

  • 7+ years’ relevant experience in operations, working with big box retailers
  • 2-3 years of experience managing a team and developing your team members
  • Experience managing logistics service providers and improving performance
  • Willingness to travel to our distribution center in DE weekly is required
  • Proficiency in Microsoft Office Suite and Microsoft Dynamics, Business Central or similar ERP system
  • Proficiency in logistics and transportation software
  • Working knowledge of EDI transactional processes and service providers
  • Confidence negotiating in writing or verbally with suppliers on commercial issues
  • Ability to turn high stress circumstances into manageable and actionable plans
  • Openness and flexibility towards building processes and international team cultures

What to expect

This is a full-time role based in our New York office. You will be reporting directly to Head of Global Logistics and working closely with the US Sales team and Global Operations team.


If you’d like to be considered for this role, please email your CV and letter of motivation with any other relevant information to [email protected] or apply via Linkedin.

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