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Careers: Customer Service Representative

Department

Customer Service

Job title

Customer Service Representative

Location

Amsterdam, the Netherlands

About us: Iconic brand, tiny company.

Polaroid was founded in 1937 by one of the most seminal innovators of the 20th century, Edwin Land. His motto was, “don't undertake a project unless it is manifestly important and nearly impossible.” In 2008, Polaroid shuttered its last factory, but a group of diehard fans came together as The Impossible Project to save instant film. Over 10 years later that start-up acquired what was left of Polaroid and today we’re again a small group of people passionate about empowering creators to change the world in the name of Polaroid.

What we are building: tools for creators.

Throughout its 80-year history, Polaroid was at its best when we made tools for people to express themselves, push boundaries and move culture forward. In the next decade, we are getting back to this purpose. We're not solving small problems, and we're not addressing a small market; our goal is to make products that will make the world more meaningful and human.

Job description

The Customer Service Representative is responsible for resolving all customer service requests via a variety of channels. The candidate is responsible for building, maintaining and proactively driving relationships that lead to exceeding the customer’s expectations and increased brand loyalty thus supporting the company’s growth.

Objectives of the role

  • Provide excellent Customer Service at all times
  • Ensure accurate end to end management of orders
  • Achieve KPIs/performance metrics set
  • Adhere to processes and constantly seek and offer opportunities to improve them
  • Display Polaroid values consistently

Technical requirements

  • Providing outstanding customer service by striving to exceed expectations at all times
  • Resolution of customer inquiries in an accurate and timely manner
  • Accurate customer order creation and return management
  • Coordinating with logistics team to ensure timely and successful order shipments, troubleshooting where needed
  • Clearly communicate with multiple departments to ensure customer satisfaction
  • Proactively manage workload and time to ensure tasks get completed
  • Strive to self-develop by providing and seeking feedback to/from colleagues and taking action on feedback and development opportunities
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies

The ideal candidate

  • Communication, analytical and problem-solving skills
  • Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines
  • Flexible
  • Cultural awareness
  • Quality oriented
  • Team player
  • At least 2 years of proven customer service experience (B2B is a must)
  • Prior experience with retail, ecommerce is a plus
  • Fluency in spoken and written English is a must
  • Strong understanding of MS office, ERP (NAV) and CRM systems (Zendesk) is a pre
  • Experience with customer’s booking systems

What to expect

This is a full-time role based in our Amsterdam HQ. You will be reporting directly to the EU WS Customer Service Manager and working closely across the whole team.

Contact

If you’d like to be considered for the role, please email your CV, motivation and/or any other relevant information to support your application to [email protected] or apply via LinkedIn.

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